Unable to access manage accounts section on my profile, also some email accounts not working

[stocktake]

I have the exact same issue, tried different browsers, VPN, different machines still get the OOps somethings broken screen...

[Corey_C]

Thanks for your post and welcome to the Community Forums, stocktake,

Sorry to hear that you have been getting this error. How long has this been occurring and are you able to try resetting your browser including clearing all stored data?

Let us know how it goes.

Cheers,

Corey C

[stocktake]

Hi,

I have deleted all history, cookies and images, still get this screen. I have tried accessing this on a different laptop and get the same result

[Graham_A · Accepted solution]

That message most likely indicates a configuration issue with your account in the VM backend systems.  A referral to the  IT team by the VM Forum Team is probably required.

[stocktake]

"A referral to the  IT team by the VM Forum Team is probably required."

Can this be actioned please or do I need to do anything more?

Thanks in anticipation

Dave...

[Graham_A]

I'm sure that @Corey_C  will be along shortly to follow this up.

[Akua_A]

Thank you for your response @stocktake

We will be happy to help regarding this. I have sent a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[stocktake]

Message replied to thanks to all for the help everyone. 

What a great place this is 🙂

[Oliver_]

Hello, I have a similar issue, as attached.

I haven't found a way to contact Virgin Media, other than on here, I hope you can help please.

This what happens when I log into my account

[Zoie_P]

HI Oliver_, 

I am sorry to hear you are having similar issues, have you tried different browsers/devices and cleared your cache?

Zoie