Unable to access email inbox

[ianjayne]

Still ongoing but on Firefox only.

[MOD EDIT: Post split to own thread. Please add more information so Forum can help]

[用心棒]

Does the issue occur in Firefox when  in Private browsing mode; press Ctrl + Shift + P? No, then clear Virgin Media's cookies from browser's data cache.

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[ianjayne]

I don't know but I cleared recent history which seemed to resolve it then it came back yesterday did the same to no effect, so I called CS and at that time it was an issue with the system. Resolved! After that had no further issues - yet!!

[Molly_G]

Hey @ianjayne,

Thanks for your posts. Sorry to hear you've been having the issue with your mailbox.

Glad this is appearing OK at the moment - do feel free to drop back if things change and we can try to assist.

Kind regards,