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Message 11 of 24
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Re: Thunderbird issues

It's unusual to see SMTP failing on a newly created virginmedia.com account, I have to say - although I wouldn't say it's impossible.I do wish you'd have responded sooner so that VM could have got this escalated before now.  We need someone from the Forum Team to do this - @ModTeam @Kev_B 

Tim

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Message 12 of 24
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Re: Thunderbird issues

Thank you for the update Carbonize.

 

If you can access web-mail with the email address in question then the issue would be in setting it up in the client itself. We have a handy page with everything you need to know on this here

 

Hope this helps, Emily.

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Message 13 of 24
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Re: Thunderbird issues

@Emily_G 

I appreciate you’re new to this, but bear this in mind.


@carbonize wrote:

Everything works fine except for sending via SMTP. Webmail is fine, IMAP is fine.


When this happens, it is more likely an issue on the LDAP backend.

@ModTeam could you ask someone to give Emily a few pointers on how to proceed here?

Tim

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Message 14 of 24
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Re: Thunderbird issues

@carbonize - Can we try and take Thunderbird out of the equation altogether.

curl is normally used to test for issues with web pages, but it can also be used to check email connections as well:

https://curl.haxx.se/windows/

If in doubt download the 32 bit version.  However these days most versions of Windows are 64 bits.

Download the appropriate zip file and unzip it to the folder of your choice.  If you want to make it easier to use you can add a path to the executable.  Or you can just open a command window and navigate to the folder you've unzipped it to.

Once you've got this unzipped.  copy your password to the clipboard by typing it in to a notepad window and highlighting the text and pressing Ctrl+C

Now open a command window and type in the following:

curl imaps://imap.virginmedia.com -u <your email address>

Replace the text in the angled brackets with your username.

When you do this you'll see a prompt:

Enter host password for user '<Your email address>':

Right click the mouse in the black box against the cursor - this will paste in the password you copied earlier - although you won't see it.

If the password is accepted then you'll see something like this:

C:\Users\timdu_000>curl imaps://imap.virginmedia.com -u myaddress@blueyonder.co.uk
Enter host password for user 'myaddress@blueyonder.co.uk':
* LIST (\HasChildren \UnMarked) "/" Mailspring
* LIST (\HasNoChildren \UnMarked) "/" Mailspring/Snoozed
* LIST (\HasChildren \UnMarked) "/" Archive
* LIST (\HasNoChildren \UnMarked) "/" Archive/2018
* LIST (\HasNoChildren \UnMarked) "/" Archive/2017
* LIST (\HasNoChildren \UnMarked) "/" Archive/2016
* LIST (\HasNoChildren \UnMarked) "/" Archive/2013
* LIST (\HasNoChildren \UnMarked) "/" Archive/2012
* LIST (\HasNoChildren \UnMarked) "/" Archive/2011
* LIST (\HasNoChildren \UnMarked) "/" Archive/2015
* LIST (\HasNoChildren \UnMarked) "/" Archive/2014
* LIST (\HasNoChildren \UnMarked \Trash) "/" Trash
* LIST (\HasNoChildren \UnMarked \Junk) "/" Spam
* LIST (\HasNoChildren \UnMarked \Sent) "/" Sent
* LIST (\Noselect \HasNoChildren \UnMarked) "/" "Sent Items"
* LIST (\HasNoChildren \UnMarked) "/" "Deleted Items"
* LIST (\HasNoChildren \UnMarked \Drafts) "/" Drafts
* LIST (\HasNoChildren \UnMarked) "/" Notes
* LIST (\HasNoChildren \UnMarked) "/" Ravenstar
* LIST (\HasNoChildren) "/" INBOX

The main thing to take from this is that the password has worked

Now repeat the process but change the url

C:\Users\timdu_000>curl smtps://smtp.virginmedia.com -u myaddress@blueyonder.co.uk
Enter host password for user 'myaddress@blueyonder.co.uk':
214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 For local information send email to Postmaster at your site.
214 2.0.0 end of HELP info

This is what you should see if the password has been accepted.

Tim

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Message 15 of 24
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Re: Thunderbird issues

curl --url "smtps://smtp.virginmedia.com" --user "blah.blah@virginmedia.com:PASSWORD"

Results in (67) Login denied

And I've tried several clients.

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Message 16 of 24
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Re: Thunderbird issues

Did you do the same with the IMAP server first - I know what's been posted by yourself before, but I'm trying to prove a point to the Forum Team

i.e.  That you are definitely using the same email address and password for IMAP and SMTP and getting different results.

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Message 17 of 24
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Re: Thunderbird issues

Yes but obviously replacing SMTP with IMAP and that logged in fine

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Message 18 of 24
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Re: Thunderbird issues

Could you please post both sets of outputs together as evidence.  Bear in mind that what we are trying to do is rule out user error.  Something I am already 99.995% sure is not the case, but we do need to try and get the point across unambiguously.

Tim

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Message 19 of 24
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Re: Thunderbird issues

I'll have to do it Sunday as I'm in bed now and doing 13 hour shift tomorrow.

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Message 20 of 24
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Re: Thunderbird issues


@ravenstar68 wrote:

i.e.  That you are definitely using the same email address and password for IMAP and SMTP and getting different results.


IMHO by passing the username and password as an argument to curl @carbonize has negated any chance of these values being different between results.