on 21-09-2021 16:12
Just been told by help desk that NtlWorld & Blueyonder emails are being fazed out. (That was 10 mins ago.)
on 21-09-2021 17:17
@robkat wrote:Just been told by help desk that NtlWorld & Blueyonder emails are being fazed out. (That was 10 mins ago.)
Ok, but it's not true.
See the definitive statement from the Virgin Media Community Forum Manager @Michael_JK in the second post on this thread:
https://community.virginmedia.com/t5/Email/Retirement-of-NtlWorld-Email-Addresses/td-p/4826210
Coenoby
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on 22-09-2021 17:27
Hi @robkat thanks for posting and welcome back to our community.
As the link confirms, there are no plans to cease NTLWorld email addresses. Can I assume that you're an existing Virgin Media customer?
Regards
Lee_R
on 22-09-2021 18:24
yes I am. customer.
Somebody needs to tell customer services the decisions then.
cheers
on 23-09-2021 09:52
I agree with you that Customer Services seem to be ill-informed, if it is indeed the case that NtlWorld & Blueyonder emails are not being scrapped. They told me the same thing when I phoned on Monday as a result of having been denied access to my Blueyonder mailbox since 12th September. They also claimed that customers had been warned in advance that these email addresses were being discontinued.
on 24-09-2021 10:04
Good morning @PeteM7,
If you are a current customer there isn't any plans to get rid of your email addresses.
Can you confirm this is the case? Are you still having issues with your email address ?
Kind regards,
Zak_M
on 24-09-2021 13:43