Looking at the error code it is not something that you can fix yourselves. It would appear to be a backend sever issue on your wife's email address. It will need intervention by the forum team. I will flag this to @Jen_A but you need to be patient as it may take several days for a response due to workloads.
Edit: I see you raised this in June 2017 but did not get an answer from the forum team at the time.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Thanks for that 🙂 I've flagged this up to I.T (P009092175 )and shall get back to you as soon as they notify me re: resolution. Typically a few days though we may have to factor in the weekend. I'll check for updates tomorrow and from next Monday and it's all noted in your account 🙂
Hi i am having exactly the same problem woth my wifes email, could you advise how i can raise a ticket.
You start your own thread which is the normal procedure on this community forum. Believe it or not, most problems are not exactly the same!
Please include more details, such as the devices and programmes used, and the full error codes. Are you a VM broadband customer? Show a screen shot if you can, but obviously obsure any personal details.
Then the community members can guide you or refer you to the Forum Team (VM employees) if it can't be solved at user level.