Ntlword email mailbox unavailable

[phatbear]

Hi. My wife has the same problem on a secondary account. Can you please provide the instructions to resolve. Thanks

[phatbear]

Hi

I have changed the password for my account but the clients (both iphone and outlook) are still reporting no password entered. What else can I try?

Thanks

[phatbear]

Yes - the refresh (or just waiting a few minutes!) has worked and we have mail again!

[Sofia_B]

Hi @phatbear. 

Thanks for your post 🙂 

I'm sorry to hear you're also having issues accessing a secondary email account. Have you tried resetting the password as advised by @Akela? 

If this hasn't help resolve the issue, please let me know and I'll happily get this sorted for you. 

Thanks, 

[Lee_R]

Hi @phatbear

Thanks for keeping us updated.  I am really sorry for any inconvenience you may have experienced. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R