on 23-06-2021 16:17
Hi I recently ordered a new 18 month broadband and it said give your email then I typed the wrong email so the contract will go to the wrong email and I don’t know what to do so please can someone help me!!!! Regards,Prasath
Answered! Go to Answer
23-06-2021 16:24 - edited 23-06-2021 16:25
on 23-06-2021 18:46
Hi there @Prasath_76
Welcome to our Community and thanks so much for your first post - I was sorry to understand that you supplied the incorrect email address for your new contract.
Is this a brand new account or have you just renewed a contract on an existing account?
Cheers
Katie - Forum Team
23-06-2021 16:24 - edited 23-06-2021 16:25
Can someone please reply as soon as possible
on 23-06-2021 16:30
I really need help please someone from Virgin Media Team reply to this message Regards,Prasath
on 23-06-2021 17:28
Anyone?
on 23-06-2021 18:46
Hi there @Prasath_76
Welcome to our Community and thanks so much for your first post - I was sorry to understand that you supplied the incorrect email address for your new contract.
Is this a brand new account or have you just renewed a contract on an existing account?
Cheers
Katie - Forum Team
on 23-06-2021 19:27
Hi There this is a brand new account
on 23-06-2021 19:29
And new Contract
on 23-06-2021 20:10
Cheers @Prasath_76
We should be able to get things sorted out for you 🙂 What I'll do is pop you a quick Private Message so we can take some information from you and take a closer look. Please look for a purple envelope in the top right of the page and pop me a reply when you can.
Hope to hear from you soon.
Katie - Forum Team
on 08-07-2021 11:12
Thanks for confirming that you have now received your contract to the correct mailbox.
Please let us know if you have any further issues.
Regards,
Steven_L