New Contract sent to wrong Email address

[Prasath_76]

Hi I recently ordered a new 18 month broadband and it said give your email then I typed the wrong email so the contract will go to the wrong email and I don’t know what to do so please can someone help me!!!!                                               Regards,Prasath

[Prasath_76 · Accepted solution]

Can someone please reply as soon as possible 

[Prasath_76]

I really need help please someone from Virgin Media Team reply to this message                         Regards,Prasath

[Prasath_76]

Anyone?

[Katie_WT · Accepted solution]

Hi there @Prasath_76

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you supplied the incorrect email address for your new contract. 

Is this a brand new account or have you just renewed a contract on an existing account?

Cheers

[Prasath_76]

Hi There this is a brand new account 

[Prasath_76]

And new Contract 

[Katie_WT]

Cheers @Prasath_76

We should be able to get things sorted out for you 🙂 What I'll do is pop you a quick Private Message so we can take some information from you and take a closer look. Please look for a purple envelope in the top right of the page and pop me a reply when you can. 

Hope to hear from you soon. 

[Steven_L]

Thanks for confirming that you have now received your contract to the correct mailbox.

Please let us know if you have any further issues.

Regards,

Steven_L