Thank you for reaching out to us in our community and welcome, sorry to hear your mailbox is unavailable, I have tried to have a look for your account however was unable with the details we have for you, are you an active Virgin Media customer, is this a .COM or .NET Email account?
I have a virgin.net email address that I’ve had for 20 years. I don’t have any other accounts with you anymore although my first mobile was with you and that account appears accessible but there’s nothing recent in it as I put my phone with another provider.
it would appear Virgin is deleting this email account which I’m really cross about as I haven’t had any notification about this. I have been pushed around from pillar to post this morning and being told Talk Talk are responsible for it only to be told Virgin Media is responsible for it. No one can be bothered to help me.
I am expecting correspondence from the NHS as the Virgin email address is the one registered with them. Now I can’t get anything
thoughts? Suggestions on how to resolve this. There are a lot of people in the same boat as me and customer services appears to be non existent
It’s all very disheartening but not unexpected to see the the good old Talk Talk are responsible answer (although by answer read outright lie) is still alive and well at VM’s offshore call centre.
That being said, even if their customer services was absolutely best in class - you’re not actually a customer are you? So not really fair to expect any service at all, wouldn’t you say?
Now if that all came over a bit harsh, it wasn’t meant but it is important to understand the reality of the situation. According to the Ts and Cs (which incidentally you agreed to and presumably understood), once you no longer have a broadband account with VM any and all email addresses should be deleted after 90 days. This often doesn’t happen and the address lingers on in a sort of zombie-like state but is always susceptible to be caught up in a periodic cleanup of old (orphaned) accounts.
There is a slight possibility that the forum team may be able to arrange strictly temporary access again if and only if the deletion process hasn’t gotten too far - but this is a bit of a long shot.
Realistically you need to be prepared for the likelihood that the email address and all of the email has now been deleted with no chance of it being reinstated.