It’s all very disheartening but not unexpected to see the the good old Talk Talk are responsible answer (although by answer read outright lie) is still alive and well at VM’s offshore call centre.
That being said, even if their customer services was absolutely best in class - you’re not actually a customer are you? So not really fair to expect any service at all, wouldn’t you say?
Now if that all came over a bit harsh, it wasn’t meant but it is important to understand the reality of the situation. According to the Ts and Cs (which incidentally you agreed to and presumably understood), once you no longer have a broadband account with VM any and all email addresses should be deleted after 90 days. This often doesn’t happen and the address lingers on in a sort of zombie-like state but is always susceptible to be caught up in a periodic cleanup of old (orphaned) accounts.
There is a slight possibility that the forum team may be able to arrange strictly temporary access again if and only if the deletion process hasn’t gotten too far - but this is a bit of a long shot.
Realistically you need to be prepared for the likelihood that the email address and all of the email has now been deleted with no chance of it being reinstated.
