on β30-12-2021 07:31
Found this thread and I thought would try and see if it help.
My account has been un accessible since around 6.30 last night .
I'm expecting a couple of urgent emails so need access asap
thanks
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
on β30-12-2021 07:41
on β30-12-2021 10:39
@peterfenton Have you tried following the instructions set out here for this situation? Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on β31-12-2021 11:02
Hi Peter, sorry to hear of this. Did you follow the instructions in this thread posted by @Graham_A?
Let us know if you are still having access issues following completing the troubleshooting steps. Also please be aware our working hours are slightly different due to the New Years bank holidays, but we will get back to supporting you as soon as we can.
All the best, Molly