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Re: I need to access my old virgin.net email account

terryrooke
Joining in

on ‎15-09-2021 20:29

Can anyone tell me why I have lost my virgin.net account. And is this to be permanent 

regards terry

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎15-09-2021 20:37

Your mail box may have been locked for security reasons.

Provided that you have a current VM broadband account and the email address concerned is properly attached to this account try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Ashleigh_C
Forum Team
Forum Team

on ‎16-09-2021 20:44

Hi there @terryrooke

 

Thank you very much for your post and I am so sorry to hear that your having issues with your email.

 

Can I ask if you have been able to use the link provided by @Graham_A at all and whether this has helped? 

 

Thanks again. 

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