Hacked

[Pompeychic]

I use a virginmedia.com email and I think I have been hacked. I had a message which I thought was from VM saying my email address was being cancelled and asking me to log in for help .I stupidly clicked the link it looked ok and it asked me to log in with my email address and password so I did and then I couldn’t get any further

I have tried to change my password but Virginmedia email won’t recognise my password .

please tell me how I can change my password so I can stop anyone using my email address 

[Graham_A · Accepted solution]

@Pompeychic  Unfortunately the VM Forum Team will not be online at this time of day. They should respond to your post in the morning. 

[用心棒]

Whilst waiting for a response consider trying a password reset, Forgotten your Password? | Reset Here | Virgin Media Should this be successful then follow the advice here, My Virgin media email has been hacked | Virgin Media Help

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[Kath_F]

Hi Pompeychic, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although we are sorry to hear about the situation that's brought you to us. 

We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,