on 28-10-2021 17:57
Mr Virgin tech, / Forum Team
What do you mean "completely different email"
I was always taught, just changing the number on the end, for example. was completely different!
Is this not the case with your system?
Answered! Go to Answer
on 28-10-2021 20:12
VM want you to do this
"..Reset your password to something new, unique to this account and secure.."
Not just change a few characters..
on 28-10-2021 20:12
VM want you to do this
"..Reset your password to something new, unique to this account and secure.."
Not just change a few characters..
on 29-10-2021 10:58
now completely changed email password on main account and secondary account and waited more than an hour and done virus scans - still not working 😞
on 29-10-2021 11:00
yes it's all rubbish what they tell you, the moderator posting 2hrs ago is beyond unhelpful
go to youtube & search Hitler parodies call centre, it might give you a laugh - or make you cry,
on 30-10-2021 13:01
Hi greypound,
Sorry to hear that you're still locked out of your email account, I appreciate this must be frustrating.
If the password has been reset and you're still unable to access, I'll pop you over a PM so I can see if the mailbox is ready to be unlocked.
Please find my message over at the purple envelope.
Thanks
Beth
on 01-11-2021 11:56
Hi Greypound,
Thanks for your PM and for the update - pleased to hear you're now able to access your emails 🙂
All the best
Beth