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Re: Email Not Working

NeilSc
Joining in

One of my ntlworld email accounts stopped working at 13.00 yesterday.  Other accounts still work.  Error message says username or password error.  I have tried using Web mail, that gives same error.  I can reset the password but still get username/password error.    Looks like a server or internal Virgin problem.  Can't ring the service desk at the moment.  Any suggestions? 

1 REPLY 1

Tom_F
Forum Team (Retired)
Forum Team (Retired)

Hi Neil Sc, sorry to hear you've encountered this issue with an email address. 

 

I'll be happy to take a look into it and see what we can do to help - just look out for my PM (the purple envelope) and we'll take it from there.

 

Tom