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21-again
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Re: Corrupt cookie causing connection error

It's now at least two days since I have been able to log into webmail which is very inconvenient, I would like to know if there are others with the same problem and when there is going to be a fix for this because I checked and re checked my details but still no webmail all I get is " Connection error the service is not available right now. Retry " 

I notice there is a check box at the bottom of this form that says " Email me when someone replies" snigger

[MOD EDIT: Subject heading changed to assist community]

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Graham_A
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Message 2 of 7
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Re: Connection error with webmail

That error message usually indicates a local issue with a corrupt cookie or browser cache on your machine.

Clear relevant VM cookies and the cache, restart the browser and try again.  Or try a different browser or open an incognito/private browser window.

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21-again
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Re: Your mailbox is not available at the moment

Graham_A thanks clearing all cookies seems to have sorted out the problem
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Zak_M
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Message 4 of 7
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Re: Your mailbox is not available at the moment

Good Afternoon @21- again

 

Sorry to hear that you have had some issues there. 

 

Please can you confirm, are there issues when you use an alternative browser? 

 

||ZM 

 

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Graham_A
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Message 5 of 7
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Re: Your mailbox is not available at the moment

@Zak_M The op has fixed the issue by clearing corrupt cookies.  Thanks for picking it up though.

I have flagged the mods to ask if the subject line can be edited to reflect the actual issue in order to avoid confusion.

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21-again
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Re: Your mailbox is not available at the moment

"Please can you confirm, are there issues when you use an alternative browser? "

Strangely I can't ever seem to login with Microsoft Edge cookies cleared or not so i'm sticking to chrome which does work and if I get any problems in the future I now know how to fix it.

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JanHuygens
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Re: Connection error with webmail

Thanks Graham

I tried the incognito window method and that worked for me. 🙂

I was feeling a bit cautious about clearing my cookies.

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