on 14-08-2021 13:25
I also have this problem and found this forum helpful. I reported to Virgin as a fault on Wednesday and told ticket raised. Heard nothing so rang Friday to be told the SLA is 5 business days to fix. Not the 48hrs others have been told. It is concerning that it depends who answers your call whether it gets fixed or a ticket issued to support to look at. If several people affected then surely it should escalate as a priority.
on 15-08-2021 13:32
Hello @MikeAH,
Welcome to the community page, thank you for posting on here.
Do you currently have an active Virgin Media account? Are you the account holder?
Please let me know.
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on 15-08-2021 13:36
Hi Hayley
Yes I have an active Virgin account and am the account holder andbeen a customer even before it was called Telewest.
It is my blueyonder account that has the problem. My wife's blueyonder email is working fine. Regards Mike
on 15-08-2021 17:48
Hi Hayley,
Looks like it has been fixed - fingers crossed. If you chased this many thanks. Regards Mike
on 16-08-2021 18:17
Hi MikeAH
Great to hear it's all sorted 🙂
Is there anything further we can assist with today?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-08-2021 18:42
Hi John,
No thanks all working. However, would be good to know why I and others were affected if that is possible.
Regards Mike
on 17-08-2021 18:55
Hi Mike,
I'm afraid that we are still looking into what has caused this issue, so I wouldn't be able to give an answer to that question at the moment, I am sorry about this.
Kind regards,
Laurie
on 17-08-2021 19:57
Hi Laurie, OK thanks