Account hacked

[Nealeban]

My account has also been hacked and the password and mothers maiden name changed. I am at a loss as to why this change is allowed as I have not changed my mother and her maiden name is a constant. 
Please can someone assist to reset the password as the webpage doesn’t allow it for to the mothers maiden name change. 

[Nealeban]

My blueyonder account has been hacked.

They have changed my password and my mothers maiden name so that I cannot change the password.

Why do you allow the changing of fixed static data such as a mothers maiden name which does not change. 

Please can someone assist in resetting my password. 

[Ryan_N]

Hi Nealeban, 

Thank you for your post and welcome to the forums. 

Sorry to hear about this! Before we would say that was the case - I would like to understand if that has happened. The email that you're referring to, is this attached to an active media account? Prior to this when was the last time you have been able to log into it? 

Cheers,

Ryan. 

[Nealeban]

Ryan 
All sorted by customer services 

[Jodi_S]

Thanks for the update Nealeban,

Glad to hear this has all been resolved for you now. If you have any further issues, please come back to us though this channel. 

Kind regards Jodi.