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theboxers
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Message 11 of 74
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Re: Problems sending email using a mail client

Yeah er No.
Still not working for me.
My thread

Still Not Working

This is the log info I believe you want

[10708:Main Thread]: D/SMTP PLAIN auth
[10708:Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information)
[10708:Main Thread]: I/SMTP SMTP entering state: 0
[10708:Main Thread]: I/SMTP SMTP Response: 535 5.7.8 Authentication Credentials Invalid (VM300)
[10708:Main Thread]: I/SMTP SMTP entering state: 18
[10708:Main Thread]: D/SMTP SMTP Login response, code 535

Contact me

Regs

RichT

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Message 12 of 74
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Re: Problems sending email using a mail client

@theboxers Did you try changing your password?

Tim

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theboxers
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Message 13 of 74
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Re: Problems sending email using a mail client

ravenstar 68

As per the other thread yes. But the account there differs from the one I am using.

One very confused user.

Regs
RichT
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Message 14 of 74
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Re: Problems sending email using a mail client


@theboxers wrote:
ravenstar 68

As per the other thread yes. But the account there differs from the one I am using.

One very confused user.

Regs
RichT

Make that two Smiley Wink When you logged in to my.virginmedia.com what did your login username end in - virginmedia.com or blueyonder.co.uk

Please don't post the full email address, just the domain.

Tim

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priesto
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Message 15 of 74
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Re: Problems sending email using a mail client

Hi

have been following this thread as have had same problems with my ntlworld address. 

I’ve changed the email password via my virgin media at 19:00hrs and this solved the send email problem on my iPhone but MS Outlook 2016 is still not syncing.

 

 

 

 

 

 

 

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Message 16 of 74
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Re: Problems sending email using a mail client

@priesto 

Is it possible you could turn on Outlook logging as detailed in the thread I referenced earlier in order to confirm the exact error message?

Tim

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priesto
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Message 17 of 74
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Re: Problems sending email using a mail client

@ ravenstar68

Update. Now ntlworld address is working but I have a separate virginmedia address that is not.

I have copied the code from the email log and changed the email and password lines as you instructed:

2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): Authorizing to server
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] AUTH LOGIN
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): <rx> 334 VXNlcm5hbWU6
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] ??
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): <rx> 334 UGFzc3dvcmQ6
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] ??

Task cancelled: flags = 00000001

Hope I've done it right.

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theboxers
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Message 18 of 74
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Re: Problems sending email using a mail client

Ravenstar68
I have a blueyonder.co.uk email.

Regs
RichT
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Message 19 of 74
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Re: Problems sending email using a mail client


@priesto wrote:

@ ravenstar68

Update. Now ntlworld address is working but I have a separate virginmedia address that is not.

I have copied the code from the email log and changed the email and password lines as you instructed:

2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): Authorizing to server
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] AUTH LOGIN
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): <rx> 334 VXNlcm5hbWU6
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] ??
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): <rx> 334 UGFzc3dvcmQ6
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] ??

Task cancelled: flags = 00000001

Hope I've done it right.


You're missing the results line.

After this bit:

2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): <rx> 334 UGFzc3dvcmQ6
2019.06.17 20:57:28 SMTP (smtp.virginmedia.com): [tx] ??

There should be another rx line that has Virgin Media's response - either 235 OK or 5xx and some additional information.

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Message 20 of 74
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Re: Problems sending email using a mail client


@theboxers wrote:
Ravenstar68
I have a blueyonder.co.uk email.

Regs
RichT

So when you logged into my.virginmedia.com you used the blueyonder.co.uk address.  - If you go to the My Profile page - does it show that address?

Tim

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