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Re: Problems sending email using a mail client

Which is all well and good. BUT there's an issue here,

  1. Not all bots are picked up by AV software.  There are a variety of bots called rootkits - this are programs that are able to gain high level access normally reserved for system processes, and at this level they can actually hide from some AV software.
  2. Unless Windows is booted into Safe mode these bots are often left running which means it's impossible to clean them properly.
  3. In some cases, it is necessary to load and burn a bootable ISO.  This is used to create a CD which can be used to boot the PC and which contains a number of tools needed to remove the rootkits.
  4. Worst case scenario is to run a factory restore in order to remove the software.

Don't assume that if you can't see them - they're not there.  The CBL entry tells you they are.

Tim

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Message 122 of 133
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Re: Problems sending email using a mail client

Thanks mate.

Ill pass on your message to these guys and see what they want to do.

Cheers

 

 

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Message 123 of 133
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Re: Problems sending email using a mail client

Hi,

I'm still unable to send emails using my blueyonder account either through an email client on my phone or webmail, I've changed the password multiple times but it doesn't seem to change the smtp password.

Regards

Tony

Email Error VM300.jpeg

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Message 124 of 133
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Re: Problems sending email using a mail client

Hi DoubleZero,

 

Thanks for your post. the password of the email directly from our website needs to be the one to be changed first. Be sure to sign into the webmail and change ti from the account settings, then sign out. If you are using the forgot password function, then you still should attempt to log into the webmail first with the updated password to ensure the updated password works, then update every device that connects to the mailbox with that new password.

 

Cheers,

Corey C

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Message 125 of 133
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Re: Problems sending email using a mail client

Hi,

I've changed the password multiple times "see attached image is this the correct password to change?" and doesn't seem to change or effect my email account, when I log into webmail and update the email password the incoming mail server doesn't work then and when I enter my old password that was the original password generated when I first joined Telewest 20 years ago it logs in fine but displays an SMTP error VM300.

20200701_130937.jpg

Screenshot_20200701-125615_Chrome.jpg

Regards

Tony

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Message 126 of 133
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Re: Problems sending email using a mail client

Thanks, DoubleZero,

 

From what I can tell from the screenshot, it looks  like you're doing it from the right place. I'll send you a PM shortly so I can get your details and have a look at your mailbox from here.

 

Cheers,

Corey C

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Message 127 of 133
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Re: Problems sending email using a mail client

Sorry for this intervention. I've read this quickly so this may already have been addressed. Password changes need to be done FIRST in My Virginmedia for the relevant address before trying to log into web mail or use an e-mail client with the new password. You cannot just change a password in web mail or in an e-mail client and expect it to work. That is why you will see the VM300 error message - It means authentication credentials invalid. Logical isn't it?



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Re: Problems sending email using a mail client

Hi HowardML,

 

Yes, it must be done from the originating mailbox first before all connecting devices can get their passwords updated otherwise it's authentication errors all around.

 

Cheers,

Corey C

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Message 129 of 133
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Re: Problems sending email using a mail client

 here - tried everything I can think of... webmail is fine .. 

I'm using Linux and Thunderbird, Gmail via Thunderbird works fine, so I conclude it's a VM issue

Screenshot of simple test message attemted send

Screenshot from 2020-07-02 14-38-31.png

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Message 130 of 133
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Re: Problems sending email using a mail client

Hello

I have had to reject your image as it contains your email address and another one, it is against forum rules to post personal information.

Regards Mike

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