I'm going to lay it straight. Neither @woofie nor @shopshopshop should have had a new hub thrown at them to solve this email problem.
If shopshopshop's IP address is NOT on the CSS, then the Form Team should be escalating this to see WHY he is still getting a VM305 error.
In woofies case. The network problem appears to be incidental, and again a reboot of the hub should have fixed the wifi error - BUT it would not allow him to send emails as his IP address is on the CSS so attempts to send would definitely be blocked with VM305. Woofie needs to make sure that his network is clear of malware and then delist his IP address. However if the malware remains on the network - then the IP address will end up being listed again.
Also if woofie DOES get a new hub and their is malware on their network, then all that will happen is that the new IP address will end up being blacklisted and he'll be back to square one.
Only use Helpful answer if your problems been solved.
OK I understand. just had this message from my bt email address after trying to send again from outlook:
Sending reported error (0x800CCC78) Cannot send the message. Verify the email address in your account properties. The server responded:522, sorry we couldn’t send your message. The network address your device has been assigned is on an industry blacklist to prevent spam. The problem should be addressed by your network service provider. Please try again or use webmail
My devices are clean, except I have to run virus/malware checks on the wifes when shes home tomorrow.
Im managing to send emails by using my phone as a hotspot. But I need to be able to use outlook as I work from my laptop.
Can we have a chat about clearing my IP address of this problem ?