on 17-06-2019 12:09
Hi,
If you're unable to send email through your mail client at the moment, and are receiving a message that says Authentication Credentials Invalid (VM300) could you please try changing your password for that address in My Virgin Media.
We're keen to see if this helps at all after we've carried out some work on the problem. Once you've updated the password, you'll need to update it in your mail client as well.
If the password change DOESN'T work, please post below to let us know. Please provide the following:
If your issue isn't related to a password error when sending email, please post a new thread so the Forum Team can look into things for you.
on 11-09-2019 10:07
on 11-09-2019 10:18
There are five Virgin Media routers
Virgin Media hub
Superhub 1
Superhub 2
Superhub 2ac
Superhub 3
Which one?
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on 11-09-2019 10:28
on 11-09-2019 10:59
Come back now after a few weeks from home. Had a laptop and mobile with me and using non-Virgin ISPs had no problem sending and receiving Virgin emails. Come back home and now every single Virgin account is not downloading, receiving or sychronizing in Outlook.
I have a SuperHub 2.
Have done the spamhaus check, no issues at all.
What is going on?
on 11-09-2019 15:23
Hi,
Ive requested a new hub/router which they are sending out today.
I hope this sorts the problem out.
I can use outlook perfectly well at starbuck, and my daughters house, so it is defo a virgin problem.
They are not acknowledging it.
Steve
on 11-09-2019 15:54
Had similar problems a few months ago. I could send using my mobile tether and on other networks etc. I concluded it must be a VM problem. It wasn't though. The IP address of my router had been blacklisted (a reputation score issue with one of the many reputation scoring sites). It went away after a few days. Someone from Community support was very helpful and talked me through the error in the conclusion I had drawn....
on 11-09-2019 16:05
So Gazza,
what do you suggest I do ??
New router coming, will that sort it ?
Cheer steve
on 11-09-2019 16:31
Hi - the Superuser who helped me was ravenstar68. It is clear that there are many issues that can create problems like yours (and ours). So I would not presume to advise. Can you see the dialogue we had on 22/6/19? Is the new virgin modem you are receiving going to be your router also? Reason I ask is that mine wasn't - I have a Netgear router as well as the Virginhub which operates purely as a modem/hub. It was my netgear router IP that was blacklisted with Spamhaus and CSS. It is very frustrating, I know. I would see what happens with the replacement hub. If that doesn't work, try and seek out ravenstar68 for his expertise and advice. He knows what he is talking about! Good luck.
on 11-09-2019 16:37
on 11-09-2019 16:43
Glad to know ravenstar68 has input. Agree about VM "help". Wish I had adopted gm,ail as my standard email address years ago....