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Outlaw32
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Problem with ntlworld email address

Hi

My wife's secondary email was hacked recently. I've been through the VM help pages around what to do when your email has been hacked and changed the password.

I can access her email thru webmail but I can't set it up to work through Outlook 365 or on her iPhone.

Please can someone point me in the right direction.

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MissPasko
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Re: Problem with ntlworld email address

Here are the help pages that should help:

https://www.virginmedia.com/help/email-settings-for-all-virgin-media-domains

https://www.virginmedia.com/help/virgin-media-mail-email-settings


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Outlaw32
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Re: Problem with ntlworld email address

Thanks for your help MissPasko.

I've checked all of the settings. The error it gives me is 'Somethiung went wrong. and Outlook couldn't save your settings. Please try again.

Any more tips. Pretty please. 

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MissPasko
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Re: Problem with ntlworld email address

Anankha, another forum user always writes it down like this:

What are the incoming & outgoing server settings?
They should be:
imap.virginmedia.com:993:1
smtp.virginmedia.com:465:1
SSL yes

After that, you could try Microsoft - I don't use it, so don't know how to assess your settings.  https://support.office.com/en-us/office-training-center


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Ploutkin
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Re: Problem with adding ntlworld email address to outlook

I have been trying to add my other ntlworld email to outlook 365 using original password. I have this email already on my laptop and it works fine and I have another one which was added to outlook 365 with no problem.  I have used the settings for IMAP Inward port 993, out port 465 with SSL/TLS but will not log on. Can anyone help or suggest something.

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