Password

[bonsaiman]

Can anyone please tell me why I keep getting a message stating that my password is incorrect after I have received an email from Virgin that my password has been changed successfully.  This is the third time it has happened over the past week

[Hwalsh]

I have yet to receive a private chat message to reply to!!!

@Ilyas_Y

@Steven_L

[Chris_W1]

Hi Hwalsh, I am sorry to hear that you have not received the PM, I will send you one now. 

Please look out for the purple envelope. 

Chris. 

[Chris_W1]

Hi Hwalsh, thanks for messaging us privately and I am glad to hear that we have managed to get this resolved. Please let us know if you need any further assistance. - Chris.