Password reset does not work for ntlworld.com email

[tomw9673]

I am entering in the correct security details for my password reset but when I click continue - nothing happens - can anyone assist?

https://www.virginmedia.com/my-virgin-media/forgotten-details/password/security-details

[Nathan_B]

Hi there @tomw9673, welcome to our forum and thanks for your post.

Sorry to see you are unable to reset your password. When you say nothing is happening, what do you mean by this?

Are you able to try another browser to see if this is the same?

Regards

Nathan

[tomw9673]

Hi,

I click 'Continue, the Virgin Media animation goes round and the page stays the same.

I have tried three browsers and have the same result.

Thanks

Tom

[Tom_W1]

Hi @tomw9673, thanks for your post although I'm sorry to hear of your concerns raised.

I can take a look into this for you further, so please expect a PM to arrive shortly with further details requested.

Many thanks