on 14-11-2022 19:07
Hi,
My virgin media account password has been reset by someone else several times since last Friday. Shortly after it happens, I lose access to my email and have to reset the password to regain access. I have also changed the recovery answer to a long random string which didn't help.
Is there some kind of exploit with the password reset system that allows an attacker to bypass the recovery question? The last two password reset emails even show a different name to the one from my account.
Thanks
[MOD EDIT: Currently under investigation. Multiple threads merged]
on 18-11-2022 14:26
Hi @VMUSERALPHA
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:27
Hi @Daveb10
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:27
Hi @kostast
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:28
Hi @Andy99ba
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:28
on 18-11-2022 14:28
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:28
Hi @emailfried
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:29
Hi @tkn
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:29
Hi @J284
Thank you for posting.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
Warm Regards,
ModTeam
on 18-11-2022 14:35
I figured something had been changed last night when I tried to login and got a different email when I reset my pwd.