Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Woodss
Just joined
270 Views
Message 1 of 3
Flag for a moderator

Password has changed without my knowledge

I've just tried to log onto my blueyonder email account but it says the password has changed and I can't log in. I don't recall changing it what do I need to do as I'm concerned it's been hacked 

0 Kudos
Reply
  • 1.23K
  • 120
  • 663
MissPasko
Knows their stuff
266 Views
Message 2 of 3
Flag for a moderator

Re: Password has changed without my knowledge

Try the advice here (all of it!)  https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

If you have any problems, please let us know and we'll try to assist.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply
  • 966
  • 47
  • 84
Forum Team
Forum Team
216 Views
Message 3 of 3
Flag for a moderator

Re: Password has changed without my knowledge

Hi Woodss,

 

Have you been able to get back into your email account since you last posted?

 

If not. are you currently a Virgin Media customer or a former customer?

 

Let us know so we can help.

 

Thanks

 

Lisa

0 Kudos
Reply