Hi. I am no longer able to send emails from my ntlworld email address via Outlook. I can access webmail and send from there. My daughter had the same issue a while ago and after posting on here a moderator got in touch and was able to fix this. Please can a moderator get in touch to fix this issue for me. Thanks.
Subject 'test' Server: 'smpt.ntlworld.com' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013
No guarantee that it's the exact same issue, but I've made no changes so the circumstances seem the same. Apologies, I'm not very technical so although I've had a look at other threads I'm not sure I understand everything in them.
If you have copy/pasted that, then the server is wrong - not smpt it should be smtp. Best to update to the recommended settings anyway. Let us know if this helps and if not we can move on to the next idea.
If you have transcribed the error message properly then I see two immediate problems. The error code from WLM means failure to connect to server and if your settings are 'smpt.ntlworld.com' then that is wrong - it should be smtp. That would account for the failure to connect. The program would not find the server and would report accordingly.
But the real horror is that your settings are totally insecure and out of date. Port 25 allows your password and other details to be sent unencrypted over the connection for anyone to discover who was listening in. People wonder how passwords get disclosed.
VM have long recommended that you use the settings set out here. Try those and see if this sorts the issue.
Well I use WLM because I have very little VM mail traffic (its use is deprecated now because it is unsupported by MS and may be insecure). You can update yourself. Go into account properties for the address to start.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.