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TahirShah
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Outlook send/receiver error with VM Router but perfect with any other provider.

I cannot send or receive from outlook using VM Internet, however works fine on the same settings on all other internet providers. This is on a laptop running Win 10 Pro with ESET Internet Security. I had Virgin installed three months back but fortunately did not remove my Vodafone FTTC line on which it works fine, also when I am out with my laptop I have no problem with emails send receive.

Error message is  " Receiving reported error (0x80042108) : Outlook cannot connect to your incoming (POP3) email server...…………..

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Re: Outlook send/receiver error with VM Router but perfect with any other provider.

Hi TahirShah,

 

Thanks for your post. 

 

I'm sorry to hear you're having issues with your email account and I'd like to help you out further.

 

I'll pop you a private message requesting some more information so I can take a look.

 

Thanks

 

Melissa 

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Re: Outlook send/receiver error with VM Router but perfect with any other provider.


@TahirShah wrote:

I cannot send or receive from outlook using VM Internet, however works fine on the same settings on all other internet providers. This is on a laptop running Win 10 Pro with ESET Internet Security. I had Virgin installed three months back but fortunately did not remove my Vodafone FTTC line on which it works fine, also when I am out with my laptop I have no problem with emails send receive.

Error message is  " Receiving reported error (0x80042108) : Outlook cannot connect to your incoming (POP3) email server...…………..


Who is your email provider?

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TahirShah
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Re: Outlook send/receiver error with VM Router but perfect with any other provider.

Hi 

Does it matter, its a business email account. Domain is in Taiwan, and as I said it works fine with all other ISP's. I also have a Vodafone FTTC line and if I selct that I can send and receive my email happily. Its a POP3 account with SSL encryption.

I can give you the address its [Removed personal details] tw

best regards

 

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Re: Outlook send/receiver error with VM Router but perfect with any other provider.


@TahirShah wrote:

Hi 

Does it matter, its a business email account. Domain is in Taiwan, and as I said it works fine with all other ISP's. I also have a Vodafone FTTC line and if I selct that I can send and receive my email happily. Its a POP3 account with SSL encryption.

I can give you the address its *****@jsmax.com.tw

best regards

 


It can matter.  Just because you can't connect to the email servers when connected to Virgin Media DOESN'T mean that the problem is with Virgin Media's system.  While Virgin Media can deal with issues related to their network, other problems e.g. IP blocks would need to be dealt with by the email provider.

Can you post up a tracert to the POP3 server in question please?

Tim

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TahirShah
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Re: Outlook send/receiver error with VM Router but perfect with any other provider.

Hi Tim

Thanks I have run it to google but can do it other if you suggest.

C:\Users\Me>tracert
Tracing route to [172.217.169.36]
over a maximum of 30 hops:
  1     6 ms     4 ms     4 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    17 ms    14 ms    12 ms  brnt-core-2a-xe-831-0.network.virginmedia.net [213.105.91.101]
  4     *        *        *     Request timed out.
  5    13 ms    14 ms    12 ms  tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
  6    13 ms    12 ms    12 ms  74-14-250-212.static.virginm.net [212.250.14.74]
  7    17 ms    13 ms    12 ms  74.125.242.65
  8    19 ms    22 ms    13 ms  172.253.66.87
  9    23 ms    19 ms    16 ms  lhr48s08-in-f4.1e100.net [172.217.169.36]
Trace complete.
 
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Re: Outlook send/receiver error with VM Router but perfect with any other provider.

I'll repeat what I said previously.

Can you post up a tracert to the POP3 server in question please?

I can't be sure what server you are using, although based on the domain name I've taken an educated guess:

C:\Users\timdu>tracert ms96.url.com.tw

Tracing route to ms96.url.com.tw [210.59.228.206]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    13 ms    27 ms    30 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    22 ms    20 ms    21 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  6    22 ms    26 ms    21 ms  be6830.ccr22.lon01.atlas.cogentco.com [130.117.14.17]
  7    25 ms    23 ms    28 ms  be2870.ccr41.lon13.atlas.cogentco.com [154.54.58.173]
  8   113 ms   118 ms   113 ms  be2099.ccr31.bos01.atlas.cogentco.com [154.54.82.34]
  9   124 ms   114 ms   112 ms  be3599.ccr21.alb02.atlas.cogentco.com [66.28.4.237]
 10   135 ms   130 ms   131 ms  be2878.ccr21.cle04.atlas.cogentco.com [154.54.26.129]
 11   130 ms   130 ms   129 ms  be2717.ccr41.ord01.atlas.cogentco.com [154.54.6.221]
 12   137 ms   136 ms   138 ms  be2831.ccr21.mci01.atlas.cogentco.com [154.54.42.165]
 13   154 ms   156 ms   154 ms  be3035.ccr21.den01.atlas.cogentco.com [154.54.5.89]
 14   174 ms   172 ms   171 ms  be3037.ccr21.slc01.atlas.cogentco.com [154.54.41.145]
 15   172 ms   182 ms   186 ms  be3109.ccr21.sfo01.atlas.cogentco.com [154.54.44.137]
 16   175 ms   173 ms   170 ms  be2015.ccr31.sjc04.atlas.cogentco.com [154.54.7.174]
 17   172 ms   172 ms   169 ms  38.122.183.34
 18   174 ms   173 ms   170 ms  r11-la.us.hinet.net [202.39.84.30]
 19   309 ms   306 ms   305 ms  r4032-fo.ty.hinet.net [211.72.108.30]
 20   309 ms   303 ms   303 ms  tyfo-3016.hinet.net [220.128.9.146]
 21   304 ms   299 ms   300 ms  tylc-3032.hinet.net [220.128.13.214]
 22   315 ms   305 ms   305 ms  tpdt-3022.hinet.net [220.128.9.34]
 23   301 ms   301 ms   296 ms  tpdb-3316.hinet.net [220.128.2.225]
 24   305 ms   304 ms   301 ms  h233.s81.ts.hinet.net [168.95.81.233]
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27   306 ms   336 ms   305 ms  203.69.80.61
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

However you need to trace to the actual server that you have set up in your email program.

Note:  Although the above doesn't appear to reach it's target, I was able to telnet in on port 110.

telnet ms96.url.com.tw 110

+OK POP3 bench.url.com.tw Wed Jun 12 02:42:16 2019 ready.
quit
+OK


Connection to host lost.

However the tracert can tell us if there is any issues within VM's network.

Tim

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