Outlook on in office 2021

[andy1494]

Hi there I am having issue trying to set up to virgin media email in office, it works fine in my old one 2010,

Trying in new one it says it there, but when you go into account settings it just disappear cannot get in to try change anything and help please 

[Travis_M]

Hi @andy1494 

Thanks for posting on our community forum and sorry to hear about your email issue.

I'll need you to elaborate on exactly what the issue is, we do not support any third party applications so I'd suggest contacting Outlooks support team for help with this. Are you able to log in to your email when using our MyVM website?

Regards

[andy1494]

Hi, thanks for getting back to me, I just binned it, I log in to vm ,but in outlook 2021 it won't let me, I have gone back to office 2010 ,that work, as I told Ms it should work on either so I take lose with office, keep with old one.

Andy

[Zach_R]

Hi @andy1494,

Thanks for the update. I'm sorry that you had some issues with a more recent version of Microsoft Outlook, but I'm glad to hear you've got it working in an older version.

If you need our help with anything else, please do let us know.

Thanks,