on 12-08-2021 12:41
I recive emails to my blueyonder email address via Outlook on my PC. All of a sudden it is prompting me for the password and re-entering the password is not working. Why has it suddenly stopped working and what do I do to fix it?
It is an IMAP account, the server settings are imap.virginmedia.com & smtp.virginmedia.com, the incoming server is 993 and the outgoing 465 & the type of encrypted connections is set to SSL for both.
on 12-08-2021 12:57
Hi there @robinsoncrusoe
Thank you so much for your post and I am so sorry to see this has happened!
Can I ask if the email address experiencing these issues is attached to an active Virgin Media Broadband account?
Thank you.
on 12-08-2021 13:06
Yes I have a broadband account.
I've laso switched on logging and found the following: "525 5.7.13 Authentication Denied (VM303)"
Ps i've posted a separate message on the message by mistake
on 12-08-2021 14:10
No problem thank you for letting me know.
I'm going to send you a PM so we can look into this further together. Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.