Outlook cannot synchronize subscribed folders for @ntlworld.com and cannot connect to server.

[Davlie]

Task: Synchronizing subscribed folders for @ntlworld.com, reported error (0X800CCC0E).Outlook cannot synchronize subscribed folders for @ntlworld.com. Error, cannot connect to the server.  Contact your service provider.

This is an intermitent problem, syncing will take place for a few days, then I receive the above message and no synchrochnizing takes place.

Please can you HELP 

[coenoby]

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@Davlie wrote:

Task: Synchronizing subscribed folders for @ntlworld.com, reported error (0X800CCC0E).Outlook cannot synchronize subscribed folders for @ntlworld.com. Error, cannot connect to the server.  Contact your service provider.

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I occasionally get that error in Outlook. However, I always just click on "SEND / RECEIVE" in Outlook and get it to try again. 9 times out of 10 it works that time

It would be worth checking to ensure that Outlook is using the server settings recommended by Virgin Media :

• imap.virginmedia.com with Port: 993
• smtp.virginmedia.com with Port 465
• and that encryption method is set to 'SSL/TLS'

The old legacy .ntlworld.com servers and settings should still work but the new ones are better. 😉

Here is a link on how to update them in Outlook https://www.virginmedia.com/help/virgin-media-mail-update-settings-in-microsoft-outlook  Just scroll down and click on the IMAP server box bottom right.

Coenoby

[Davlie]

Thank you Coenoby, a very helpful response.

I found one setting that required updating and email account is now working okay. Thank you.

Davlie

[Martin_N]

Hi Davlie,

We're glad to hear this is all resolved for you now.

^Martin