Outgoing Authentication Issue

[StephenO]

Hello,

Anyone know if there is a known issue with Outgoing emails?

Since Friday14th October 2022 I keep getting the outgoing email needs server authentication password. I have not changed anything my end it just started doing this.

If it's a VM Issue then any idea when it will be sorted? I have important documents to send.

Steve

[StephenO]

Is this going to help with my blueyonder email that's receiving but not sending in outlook.

Steve

[StephenO]

ok here goes

525 5.7.13 authentification denied (VM305)

curl (67) login denied

Does that help?

Steve

[用心棒 · Accepted solution]

The VM305 error indicate your public IP Address appears on Spamhaus's lists, to confirm this `perform the following steps from the device that cannot send:

1. browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
2. go to https://www.spamhaus.org/lookup/
3. enter the Your IP address is value (from step 1) in the Search single IP, domain or hash field and select Lookup
4. follow the advice offered

[StephenO]

Thank you. I'll try this tomorrow

Steve

[StephenO]

It worked. Seems the emai address was on the spamhaus list.

Thank you for the help.

Steve

[用心棒]

That is good to read; do note it is your IP Address that is being blocked, not your email address.

[Ilyas_Y]

Hey @StephenO, thanks for the reply on the forums!

I'm happy to hear that the issue has been resolved on the forums.
As always - reach out if you need anything 🙂

Kind regards,
Ilyas.