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cstee
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Outbound email getting connection dropped

When trying to send emails from Outlook on my iMac, I get this error - "Connection to the server failed or was dropped" with error code -3253

This started over the weekend, emails were going OK on Friday.  I haven't made any changes to account settings.

This is for my virgin.net email address.  Anybody know if there were changes at the Virginmedia end over the weekend?

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MissPasko
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Re: Outbound email getting connection dropped

A few things to check first:

  • Are you a current VM broadband customer?
  • Is the virgin.net email address linked to your billing account?  - it would show on the my profile page (scroll down to my services), or manage accounts tab.
  • Can you sign in and access the mailbox via webmail?  - click the link at the top of any VM or VM community page.
  • Is the address showing valid if you run it through https://mailtester.com?

As the problem is currently with outgoing, are you able to check the logs for the VMxxx error code which might help us to diagnose more accurately.  https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237...

(not sure if those instructions work for MACs, but someone else will know or you can google it.)


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cstee
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Re: Outbound email getting connection dropped

It appears to be because I had my VPN turned on, seems to be OK now

cstee
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Re: Outbound email getting connection dropped

Seems I spoke too soon, sending is working but receiving is now getting the same error!

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Graham_A
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Re: Outbound email getting connection dropped

There seems to be an intermittent fault affecting access to the pop3 servers today.  There have been a number of posts about it and I am seeing it with my connections as well.

________________________________
Graham

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