@CountyGirl wrote:
the error message has reverted back to the original now.
Ok, the reason for the "Your mailbox is not available at the moment" error message is usually due to the fact that VM have locked the email account because they have seen evidence that the email account has a "security issue" such as someone-else gaining access to the account.
Unfortunately, a few recent posts here make me suspect that perhaps VM's security checks have become a bit over sensitive which might explain why you account has been locked twice in a short space of time. I stress that's just my opinion, I do not have any insider information on that.
What I would do if I was in your position would be to try resetting your password again (sorry I know it's a pain 😕). However if that allows you to regan access to the webmail account I would strongly suggest that you carry out all the steps outlined here as soon as possible https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked . That will make your webmail account as secure as it can be from any future hacking attempts.
One of the steps in that link is to check the "Autoforward" settings. I would also strongly suggest that when you do that you also check for any "Filter rules". You will see that option in the same menu as "Autoforward",
By the way, there was logic behind my question as to whether you are still a VM Broadband customer. Firstly, I always fear the worst when people report that their phone is still picking up emails but they cannot access their Webmail account.
Secondly, I did see that you had said you were a "fully paid up customer". Unfortunately some ex VM broadband customers think that still having a Virginmobile phone contract entitles them to keep their Virgin Media account alive. Sadly, it doesn't. Any way thanks for confirming you are a current Virgin Media customer.
So try my advice about resetting your password and then securing your account.
If that does not work, one of the Forum Team (VM employees who support this forum) will contact you via this thread in the next day or so. They will be able to help you to get this sorted.
Hope that all makes sense. 😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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