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Squee
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Old virgin.net email issue

I need to close virgin.net email address. I set up a forwarding rule to another email and I need to stop it because I am getting a lot of unwanted emails and I think the account has been hacked. I can’t sign in as it doesn’t recognise my security details (but I absolutely know they are correct). Email still valid on mailtester.com. Please help!!!

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Hetty_R
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Re: Old virgin.net email issue

Hi Squee, 

 

Welcome to our community forums! 

 

Sorry to hear you're experiencing issues with an old virgin email account. 

 

We will be more than happy to look into this for you, but first can you confirm whether you still have active Virgin media services with us? 

 

Look forward to hearing from you, 

 

Hetty_R
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Squee
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Re: Old virgin.net email issue

No I haven’t, but the email is still going and I need it sorted out.

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Chris_W1
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Re: Old virgin.net email issue

HI Squee, thanks for the message, we are sorry to hear that you are still having issues with the email. In order to close down the email we would need to pass security and get IT to close this for you. I will send you a private message. Chris 

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Chris_W1
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Re: Old virgin.net email issue

HI Squee, we are glad that we are on the way of getting this resolved. Have a nice day. Chris 

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