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Kevinpinnock
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Old ntlworld account needs re securing - hacked

Hi, we have an old ntlworld account registered to us at this address we suspect has been hacked. We will be moving all registered parties to our virgin media account but would like to secure it in the mean time whilst retaining access until we can cease using. I have tried calling and using website to no avail. 

 

Can an you help? 

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MissPasko
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Re: Old ntlworld account needs re securing - hacked

First try the advice here

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Then come back if anything doesn't seem right and explain more about what is going wrong (but don't post personal details here on the open forum).  I can't tell from your description whether the ntlworld email address is linked to your VM broadband billing account.  If not, then read this information

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073


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Forum Team
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Re: Old ntlworld account needs re securing - hacked

Hi Kevinpinnock,

Thanks for your first post and welcome to our forums page. 

Very sorry to hear you have had trouble with your email address. 

Have the great suggestions from @MissPasko helped with things?

If you need any further help, please let us know and we will be more than happy to look into this further for you.

Thanks

Lindsey_C

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