@Joey2425 wrote:
I was a virgin media customer for over 25 years and left due to moving. Both mine and my husband lost our ntlworld email. We have still been receiving emails but can’t access to change passwords.
According to the terms and conditions of Virgin Media's broadband service, 90 days after a VM broadband account is terminated VM should delete any email accounts.
The main reason for that is VM email accounts were always provided as part of a VM broadband account package, or in the very beginning, as part of Virgin.net's old (pre broadband) dial up internet service. They were never provided as stand alone email accounts.
In the past they often seemed to forget to do that. However, VM stopped issuing new email accounts over a year ago and since then they do seem to be catching up and deleting these old email accounts.
However, it seems that deletion process often fails to complete which results in the situation where you cannot access the webmail account but the mailbox itself still exists. That means the email account can still be accessed by email apps such as Microsoft's Mail / Outlook apps & other third party email apps. It also means that if you set up an auto forward from the VM email account, it will continue to forward emails to your new address.
One of the Forum Team (VM staff who support this forum) can arrange to have your old email accounts completely deleted and one of them will contact you via this thread in the next day or so.
@ChrisS7 I have also replied to you directly on your own thread
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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