on 28-06-2021 15:14
Hi all,
even though we havent been VM customers for several years now, my wife and I still notice a few emails coming through against our old Blueyonder email accounts. Which isnt an issue until last week when my wife noticed strange emails from various sources saying she had changed her username/password, etc.. which obviously means her account has been hacked.
I was hoping that someone may be able to assist in recommending how to get these account shutdown permanently asap, in order to try to minimise the disruption.
Thanks in advance,
Phil.
Answered! Go to Answer
on 28-06-2021 19:38
Hi @pblunn08,
Welcome to our Community Forums and thanks for posting.
I am so sorry to hear this. Will pop you a PM now so we can grab some details and request for the email account to be deleted 🙂
Cheers
on 28-06-2021 16:13
@pblunn08 wrote:I was hoping that someone may be able to assist in recommending how to get these account shutdown permanently asap, in order to try to minimise the disruption.
One of the Forum Team (VM employees) who support this forum can arrange that for you. They will pick up on your post in a day or so and contact via this thread. They will take the details from you via the Forum's private message (PM) function and get the account closed.
Watch out for a message from them 😉
Coenoby
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on 28-06-2021 16:36
Thats great, thanks for the information.
I'll keep an eye out, hopefully, it wont take too long.
Thanks again.
Phil.
on 28-06-2021 19:38
Hi @pblunn08,
Welcome to our Community Forums and thanks for posting.
I am so sorry to hear this. Will pop you a PM now so we can grab some details and request for the email account to be deleted 🙂
Cheers
on 14-07-2021 15:34
Hi @pblunn08
Just popping an update here. Our IT team have confirmed the mailbox has been deleted.
Feel free to give us a shout if you need us for anything else.
Have a lovely day 🙂