OX app suite! How do I remove it?

[Hoffmann]

When accessing my Virgin Media emails I keep getting the OX app suite and the emails flash on and off then the blue background requiring me to sign in there.

I have contacted AVG who remotely operated my laptop without success.

I phoned Virgin Media who asked me to change my password.

I've done webchat with Virgin with the result that I was directed to the Gadget Fixers who wanted £5 per month plus £20.

Microsoft Edge, Chrome and Internet Explorer all produce this OX app suite screen.

Having cleared all known cookies I am at a loss as to what I should do next.

Is there anyone out there who knows the answer? That includes you, Virgin Media....

[jamesofmerton]

https://community.virginmedia.com/t5/Email/Login-page-OX-App-Suite/td-p/3984475/page/3

[用心棒]

is this issue isolated to a single device or multiple devices?

if a single device then:

• does issue occur when using browser's Incognito / Private browsing mode?
• when using browser Guest profile or a new profile?
• when signed in using another user account on the device's operating system?

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