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AileenEdin
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OX App screen on logging in to email

I get a blue Ox App Suite screen which redirects in a loop when I try to log into my blueyonder email when I use Chrome. I have deleted cookies and browser history but it still doesn't work. I can log in fine with Avast but that is not my chosen browser.

This is an ongoing issue. It seems to resolve itself and then recurs a few weeks later.

Any suggestions much appreciated. Thank you!

 

 

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用心棒
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Re: OX App screen on logging in to email

In Chrome open an incognito window (Ctrl + Shift + N), does the issue still occur?

 

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AileenEdin
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Re: OX App screen on logging in to email

Thank you, that works, and it also works when I use Avast. However my favoured browser is Chrome. Good news is, I managed to fix it myself in Chrome earlier.

I see this Ox App Suite log in issue has been raised by several other customers recently. The following post was made on 21 April by a member of the Forum Team:

"We're aware of the issue and have raised this for investigation, the ticket number for this is F007966566 although at this early stage we don't have an estimated fix time for this."

 

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Graham_A
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Re: OX App screen on logging in to email

There was a specific issue in April that generated that fault ticket. It was subsequently resolved.

The screen you saw earlier does appear occasionally and is generally caused by a corrupt browser cache or cookie.  Hence the advice you received.

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Edmond18
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Re: OX App screen on logging in to email

Sorry but I am getting the same issue with the OX App Suite screen. I originally started getting it on Chrome about 6 months or more ago. I switched to using Edge for Webmail (but I believe after a recent Edge upgrade) but I'm now getting the issue on Edge as well. Have tried deleting cookies, etc on both Chrome and Edge but neither seems to work.

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newapollo
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Message 6 of 8
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Re: OX App screen on logging in to email

Hi Edmond18,

Have you tried running Edge or Chrome in an incognito window as that worked for other people?

Edge is Ctrl+Shift+P

Chrome is Ctrl+Shift+N

Dave

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Edmond18
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Re: OX App screen on logging in to email

Newapollo,

Many thanks. Tried the Incognito window in Chrome and it worked first time.

Thanks again,

Edmond.

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Re: OX App screen on logging in to email

And that tells you something. Incognito/private browsing mode ignores any stored cookies on your device. As it works it must mean that you haven't purged all the virginmedia.com cookies when you are running in normal mode on either browser. One of those cookies is damaged and causing the failure the load VM web mail properly.


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