Menu
Reply
  • 2
  • 0
  • 0
Maxsonix
Joining in
280 Views
Message 1 of 6
Flag for a moderator

OLD EMAIL ADDRESS

I have an old virgin.net email address, that I had to stop using as my PC had been hacked. Somewhere along the lines emails are still being forwarded to one of my current email addresses. How do I get it stopped? 

0 Kudos
Reply
  • 9.67K
  • 1.06K
  • 4.58K
Superuser
Superuser
257 Views
Message 2 of 6
Flag for a moderator

Re: OLD EMAIL ADDRESS

Is this virgin.net associated with a/your current paid for VM broadband account because if it is it should be accessible by web mail where you can turn forwarding off and accessible in My Virginmedia where you can delete it if it not your primary address. If it isn't and/or you are not a VM broadband customer then wait here for the VM Forum Team to pick up this thread and help you get the address deleted.

-----------------------

Superuser 18/19.
Use Kudos to say thanks
Tick an answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
  • 2
  • 0
  • 0
Maxsonix
Joining in
249 Views
Message 3 of 6
Flag for a moderator

Re: OLD EMAIL ADDRESS

Hi - I am no longer a paid up member/customer.

 

0 Kudos
Reply
  • 9.67K
  • 1.06K
  • 4.58K
Superuser
Superuser
246 Views
Message 4 of 6
Flag for a moderator

Re: OLD EMAIL ADDRESS

Then all you can expect is the Forum Team will help you get the address deleted. Access is not granted for non-VM broadband customers, always supposing the address remains accessible in principle.

-----------------------

Superuser 18/19.
Use Kudos to say thanks
Tick an answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
0 Kudos
Reply
  • 15.16K
  • 510
  • 1.85K
Forum Team (Retired) Jen_A
Forum Team (Retired)
217 Views
Message 5 of 6
Flag for a moderator

Re: OLD EMAIL ADDRESS

Hi Maxsonix,

I can sort this out for you. Just reply to my PM (purple envelope top right) with the required info and I'll let you know when it's all done 🙂


Jen
Forum Team



  • 15.16K
  • 510
  • 1.85K
Forum Team (Retired) Jen_A
Forum Team (Retired)
193 Views
Message 6 of 6
Flag for a moderator

Re: OLD EMAIL ADDRESS

Hi Maxsonix,

Just an update to confirm that the email address exists no longer 🙂


Jen
Forum Team