Ntlworld sending mailbox locked

[seagull2]

I had trouble with the outgoing email from my Ntlworld account this morning. It suggested I change my password, which I did. My email then worked for a brief period, but has since stopped again. 

When I try to send a message from webmail, I get an alert box that says 'sending mailbox is locked'.

Incoming email appears to be fine.

Can anyone please help? I'm falling behind on my work this morning because of it.

[Zoie_P]

Hi Seagull2, 

Thank you for your post 🙂

I am so sorry to hear are having issues with your email. Can you confirm you have an active Virgin media account?

Zoie

[seagull2]

Hi Zoie

Thank you for replying. Yes, I do have an active Virgin Media account.

[Zoie_P]

Thank you for confirming for me Seagull2, 

I will pop you over a PM so we can see if we can get this unlocked for you. Keep an eye out for the purple envelope 😄 

Zoie

[SuzyRSopham]

Hi Seagull2

I've been having the same problem for over a week.  Did you get a resolution to this?