on 30-06-2021 15:04
All emails sent and received from my ntlworld account from 02/2017 - 12/2020 have completely disappeared. Not archived at all. Where have they gone? Can anyone help?
on 01-07-2021 16:20
Hi boysie01
Thanks for posting. My apologies about the email issue. How are you using your emails, webmail or third party client?
Best,
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on 01-07-2021 17:28
Hi
I use webmail, but I also use it on my iPhone on their mail app
on 01-07-2021 17:44
Thanks for this,
as obvious as this may sound, have you checked all spam, trash and hidden folders to see if any emails are in there?
Does anyone else have access to your email that may have deleted them?
Thanks
Sasha - Forum Team
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on 01-07-2021 17:52
All checked. I have archives going back years, but it stops in 2017
on 02-07-2021 09:20
Thanks for coming back to us @boysie01.
Is this on both client and webmail where it stops in 2017?
Best,
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on 02-07-2021 12:19
Hi John. Yes, both client and webmail stops at 2017. It’s most odd.
on 02-07-2021 13:35
Thanks for coming back to me. Can you try and delete the email from the client and re-add it for me? See if it brings up the emails.
Kind regards,
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on 02-07-2021 13:50
Deleted and re-added. No change
on 02-07-2021 14:44
Thanks can you check on webmail that the storage isn't full as well please?
Kind regards,
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