Ntlworld email

[Bluecray]

All day I haven't been able to access my email on my mobile (from 2 sources) tried rebooting phone also..... 

Is the system down? 

[Bluecray]

Anyone? 

[jpeg1]

Are you using an email app on your phone? Have you tried logging on at https://mail2.virginmedia.com/?  What message do you get there?

Is your email address still linked to your MyVirginmedia account? 

[Bluecray]

I get this (see attach) 

 

[Bluecray]

Where the link for accessing email via the Web please? 

[Graham_A]

@Bluecray That screen shot indicates that your mailbox has been locked by the VM security team.

If you have followed the instructions to change the password and this hasn't unlocked the account you will either need to call in The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

Or wait until the VM Forum Team reach this thread in a day or so.

By the way the link was posted in message 3 of this thread, although the screen shot suggests that you have already tried to access that page.

[Bluecray]

I got onto WhatsApp chat to virgin (as am deaf) and it's all sorted now thanks 👍

[Paul_DN]

Hi Bluecray,

Thank you for reaching out to us in our community and welcome, sorry to hear you were unable to access Email Via your Mobile, I was able to locate you on our system with the details we have for you and cannot see any issues, there was an issues accesing them Via our site however this was resolved, are you now able to access your Emails?

Regards

Paul.

[Bluecray]

Yes as I said above its all been resolved 👍

[Tom_W1]

Hi @Bluecray, thanks a lot for your post here in the Community, although I'm sorry to read of the concerns you've raised here.

Despite this, I'm glad our WhatsApp Team have been able to resolve this for you!

If you need any further help in the future, please don't hesitate to let us know!

Many thanks