Ntlworld email on outlook not working

[leicester84]

Hello

My dad is a longstanding virgin media / ntl customer and uses his ntlworld email on outlook. This has now stopped working (constantly asked to input email and password in outlook) and even when logging in to virgin media webmail it has the standard “sorry your mailbox is not available at the moment”

My dad tried calling virgin media to no resolution and was told to wait a week for another team to be in touch. He needs email for his job so I am not sure how VM think its ok to wait a week to hear back? Please help

Thank you

[用心棒]

Have you tried the advice here: Email accounts locked, mailbox unable, unable to access email account, malware letter

[leicester84]

Yes tried those steps and probably everything I could find online. 

[用心棒]

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond.

[John_GS]

Hi @leicester84

Thanks for posting and welcome to the community. Sorry about the email issue.

May I ask, the account where the email is, who is the account holder, you or your Dad?

Best,

[leicester84]

Hello. My dad is the account holder but he is with me and I have all the details and passwords. 

[Alex_RM]

Hi leicester84,

Is your dad able to make his own Forum account so we can help with this?

Alex_Rm