Ntlword email not working

[corrine7]

So overnight, my email stopped working. 

I keep getting a screen saying try again in one hour. 

My sons linked email is working fine and I can access my account fine. 

I've tried on phone, phone browser, laptop chrome and edge.  Same error. 

Helpline have tried resetting password, but in the end said try again in an hour ! 

[corrine7]

Morning, email still isn’t working 

Password changed, called Virgin yesterday, just told to check after an hour ! 
please help ! 

[Martin_N]

Hi corrine7,

Thank you for your post. I'm very sorry to hear about the issue with your email address. 

I have been able to locate your account and do wish to assist with this. 

What I will do is private message you so we can look into this. 

^Martin

[John_GS]

Hi corrine7

Thanks for joining us on PM

Just to update the thread, the mailbox was enabled. 

If you do need further assistance on this or anything else in the future, please do not hesitate to pop us another public post and we'll be happy to help

Best,