on 23-12-2021 17:46
Hello,
I have a Ntlworld email which has been working fine up to about 30 hours ago. Tried changing password but it doesn’t allow me to. I use an iPad and iPhone usually, but I also can’t get to mail using the website and a laptop. Any help to get back on gratefully received
thanks
on 26-12-2021 15:11
Have you tried following the advice here, Email accounts locked, mailbox unable, unable to access email account, malware letter?
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on 27-12-2021 08:53
Hi BoatyMc,
Thanks for your post and apologies to hear you've been having an issue accessing your emails even after doing a password reset.
In order to help, I will need to confirm some information with you and also pass data protection. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 28-12-2021 11:49
Hi BoatyMc,
Thanks for coming back to me via private message.
I'm glad you've been able to speak to someone already. If you have any further issues, please pop back to us here so we can help further.
Many thanks,
on 29-12-2021 08:02
Hi BoatyMc,
Thanks again for updating me via PM. We only need to use that if swapping personal or account sensitive information.
I'm glad things are fully resolved for you now.
If you have any further issues, pop back to the Community and let us know.
Have a great end to 2021 and enjoy bringing in 2022 this weekend.
Take care,