Ntl email account not working for 24 hours, all devices

[dpsnow]

My wife's ntlworld.com email account has not been working for the last 24 hours on all devices (while mine is still working OK).  Trying to access her email via the portal gets the reply:

"Sorry

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

Is there a particular server outage which affects her account and not mine? If so is it recognized and being fixed?

[Gareth_L]

Hello dpsnow

Thanks for your post and sorry to hear your wife's email is not accessible

Before we take a look at this in more detail

Can you first try changing the password to one you haven't used before 

If that fails let me know 

Gareth_L