Non SPAM in SPAM folder

[EG1]

Hi, I’m sure it’s been asked before but I wondered if there were any up to date answers.

I’m still getting several genuine emails diverted to my SPAM folder. I have followed the guidance re making sure the sender is added to my address book. But that doesn’t seem to make any great difference. They still go to SPAM. Is there anything more I can do to avoid them being diverted. 

A recent diverted to SPAM email came from Apple. It wasn’t an unusual email nor an odd looking address. I’d have thought huge senders like this would t be recognised as SPAM, but maybe it’s not that simple.

Also, can you ask whoever looks after the VirginMedia pages to stop moving around the links to get to email. It seems to shift regularly. Also it now seems to take you through more than one page when you try to sign on there. It’s not earth shattering but it is annoying and unhelpful.

[用心棒 · Accepted solution]

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@EG1 wrote:

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I’m still getting several genuine emails diverted to my SPAM folder. I have followed the guidance re making sure the sender is added to my address book. But that doesn’t seem to make any great difference. They still go to SPAM. Is there anything more I can do to avoid them being diverted. 
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If this is a persistent issue then the resolution path would be to flag these to the forum team to have the false positives corrected.

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Also, can you ask whoever looks after the VirginMedia pages to stop moving around the links to get to email. It seems to shift regularly. Also it now seems to take you through more than one page when you try to sign on there. It’s not earth shattering but it is annoying and unhelpful.

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I recall this issue being mentioned recently on the forum and the forum team relaying it onwards; in the meantime workaround is to bookmark webmail https://mail2.virginmedia.com

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[EG1]

Thanks. I’ll bookmark that link. I have saved others before but then it seems to move and change. Fingers crossed.

for the SPAM

If this is a persistent issue then the resolution path would be to flag these to the forum team to have the false positives corrected.

Do you mean on here or some other way and what details do you reckon they need?

[用心棒]

The forum team will request such information via private message (, located top right on this page).

Issue has been flagged to them however be aware it can take them a few hours / days to respond.

[EG1]

Ok, thanks

[Reece_MH]

Hi @EG1,

Thanks for your post. I'm sorry to hear you're facing problems with some genuine emails being moved to Spam. So we can get this flagged to our Web Security Team, I'm going to drop you a private message.

Please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,